Welcome to the Urban Garden Store FAQ! We’re here to help you navigate your plant-buying journey with ease. Below, you’ll find answers to the most common questions about our plants, delivery, and care. Can’t find what you’re looking for? Our friendly support team is always ready to assist.

🌿 About Our Plants & Collections

What types of plants do you specialize in?
Urban Garden Store curates a diverse collection for every green space and lifestyle. Our focus is on premium, easy-to-care-for varieties perfect for urban environments. You’ll find everything from low-maintenance Snake Plants and Succulents to statement-making Monstera and trailing Pothos. We also offer a wide selection of Annuals, Perennials, Shrubs & Hedges for outdoor gardens, and dedicated collections like United Nursery for trusted, quality-grown specimens.
Are your plants suitable for beginners?
Absolutely! We carefully select plants that are not only beautiful but also resilient. Our House Plants, Indoor Plants, Snake Plants, and Succulents collections are particularly beginner-friendly, often requiring less frequent watering and tolerating a range of light conditions. Each plant comes with detailed care instructions to ensure success.

📦 Ordering, Shipping & Delivery

Where do you ship, and how long does delivery take?
We ship worldwide, with responsible exceptions for certain Asian regions and remote areas. Based in Manchester, UK, we partner with global carriers for reliable delivery. Processing takes 1-2 business days. Then, you can choose:

🚚 Standard Shipping (DHL/FedEx): $12.95 flat rate. Delivery in 10-15 days after dispatch. Ideal for faster, fully-tracked delivery.
🎁 Free Shipping (EMS): FREE on orders over $50. Delivery in 15-25 days after dispatch. Perfect for budget-conscious planners.
How are the plants packaged for shipping?
Your plant’s journey is our top priority. We use specialized, plant-specific packaging—not generic boxes. Our method includes root protection to prevent soil displacement, moisture-managing materials, custom inserts to safeguard stems and leaves, and insulation for climate-sensitive varieties. This ensures your green companions arrive healthy and ready to thrive.
What should I do when my plants arrive?
  • Open the package promptly (within 24 hours) to give your plants light and air.
  • Follow the included care instructions for initial watering.
  • Allow plants to acclimate gradually to their new light conditions.
  • Keep the original packaging for 15 days in case you need to initiate a return.

💳 Payments & Pricing

What payment methods do you accept?
For your convenience, we accept all major payment options: Visa, MasterCard, JCB, and PayPal. All transactions are secure.
Is there a minimum order for free shipping?
Yes! Enjoy free shipping via EMS on all orders over $50. It’s our way of helping you transform your space with more greenery.

♻️ Returns, Guarantee & Plant Health

What is your return policy?
We stand behind the health of our plants. If you are not satisfied with your plant’s condition upon arrival, you may initiate a return within 15 days of delivery. Please contact our support team at [email protected] with photos of the plant as received, and we’ll guide you through a smooth resolution process.
My plant arrived damaged. What do I do?
Please contact us immediately at [email protected] with your order number and clear photos of the plant and packaging. Our dedicated team will quickly work to make it right, in line with our plant health guarantee.

🌍 About Urban Garden Store

Where is Urban Garden Store located?
Our operations are based in Manchester, UK, but we serve a global community of plant lovers, urban dwellers, and home gardeners. Our mission is “Bringing Nature to Your Doorstep” with reliable delivery and premium plants.
💚Need More Help?
Our dedicated support team is here for you. For any questions not covered above, please reach out:
Email: [email protected]
Address: 2143 Shearwood Forest Drive, Manchester, US 03109
Thank you for choosing Urban Garden Store. We’re thrilled to be part of your journey in bringing nature’s beauty to every space, indoors and out.