Privacy Policy

Welcome to Urban Garden Store! Just as we nurture our plants with care and transparency, we are committed to protecting your personal information with the same level of dedication. This Privacy Policy explains how we collect, use, share, and protect your data when you visit urbangardenstore.com or make a purchase from us. By using our site, you agree to the practices described here.

1. Who We Are & Our Approach

Urban Garden Store is an online retailer based in Manchester, UK, serving a global community of plant lovers. Our customers range from city dwellers adding a Monstera to their apartment, to gardeners selecting Shrubs & Hedges, to beginners starting with a resilient Snake Plant. Our privacy practices are designed to be as clear and trustworthy as our plant care instructions.

2. Information We Collect

To provide you with a seamless shopping experience—from browsing our collections of House Plants, Outdoor Plants, Succulents, and United Nursery products to delivering your order—we collect the following types of information:

• Personal Identifiers: Name, email address, shipping/billing address, phone number.
• Payment Information: When you make a purchase, we process payment via secure third-party gateways (e.g., PayPal, credit card processors). We do not store full credit card details on our servers.
• Transaction Data: Details about your purchases, order history, and shipping preferences.
• Technical & Usage Data: IP address, browser type, device information, pages visited, and how you interact with our site (e.g., browsing our Annuals or Perennials sections).
• Communication Data: If you contact our support team at [email protected], we keep records of those communications.

3. How We Use Your Information

We use your data only for purposes that help us serve you better and grow our community responsibly:

• To process and fulfill your orders, including shipping and customer service.
• To communicate with you about your order, provide support, and send relevant updates (if you opt in).
• To improve our website, product offerings, and customer experience—much like we curate our plant collections for every lifestyle.
• To prevent fraud and ensure the security of our site and transactions.
• To comply with legal obligations.

4. Sharing & Disclosure of Information

We value your trust and do not sell your personal data. We only share information when necessary:

• Service Providers: Trusted partners who help us operate our site, process payments (e.g., PayPal, PCI-DSS compliant processors), and ship orders globally (except to restricted Asian regions and remote areas).
• Legal Compliance: If required by law or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger or sale, your data may be transferred as part of the assets.

5. Data Storage & Security

Just as we package your Pothos Plants and Succulents with specialized materials to ensure they arrive thriving, we protect your data with robust security measures:

• Data is stored on secure servers with limited access.
• We use industry-standard SSL encryption for all transactions.
• Payment details are processed via PCI-DSS compliant gateways; we do not store full card information.
• While we take all reasonable precautions, no online transmission is 100% secure—we encourage you to use strong passwords and protect your login details.

6. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data:

• Access & Correction: You can request access to or correction of your personal data.
• Opt-Out: You can unsubscribe from marketing emails at any time.
• Deletion: You may request deletion of your data, subject to legal requirements.
• Data Portability: You can request a copy of your data in a structured format.
• To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Like many online stores, we use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for site functionality, such as adding items to your cart.
• Analytics Cookies: Help us understand how visitors explore our site (e.g., which plants are most viewed).
• Preference Cookies: Remember your settings and preferences.
• You can manage cookie preferences through your browser settings. Note that disabling some cookies may affect site functionality.

8. International Data Transfers

We serve customers worldwide (with responsible exceptions). Your data may be processed and stored in the UK, US, or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

9. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised “Last Updated” date. We encourage you to review it occasionally.

10. Contact Us